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New York Foundation for Senior Citizens

Ombudsman Program

Ombudsman Image The Ombudsman Program professionals and trained volunteers enhance the lives of residents of New York City's nursing homes, adult homes and assisted living facilities. They actively visit the facilities to talk with residents and help resolve challenging situations they face. Using non-confrontational approaches to problem solving, Ombudsmen monitor and protect residents' rights related to their health, safety and general welfare.

After successfully completing 36 hours of intensive training and receiving New York State Office for the Aging certification, Ombudsman Volunteers are assigned to facilities in their communities. They spend an average of four hours per week at a nursing home, adult home or assisted living facility and are supervised by Foundation staff members. The Volunteers' role? To talk with residents and to understand and resolve problems or potential problem situations. Their reward? Making a positive difference in the lives of others.

According to Doreen Williams, an Ombudsman Volunteer at Dr. Susan Smith McKinney Nursing Home in Brooklyn: "Advocating as an Ombudsman Volunteer for New York City's most vulnerable residents, many of whom are unable to help themselves, is extremely rewarding. Additionally, I look forward to our monthly training meetings where I enjoy learning and visiting with the wonderful friends I have made among the volunteers."

This program is funded through the New York State Office for the Aging and the New York City Department for the Aging. To learn more about it - call (212) 962-2720.


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